Ask-away forum - run by community involvement
Do you like the idea of being able to speak to your neighbourhood officer online? So do we! We’re launching a web forum, which is a way we can talk to our customers online. We know problems don’t always happen between 9am and 5pm. Why not tell us how you think it should work? So, get involved and tell us what you need from the forum site.
Asset Management Focus Group - run by asset management
This group meets every 6 weeks and has changed loads of things from the kitchens, bathrooms and front doors we fit, to how much space the call centre staff have . All this was done with the help of what our customers have told us. To find out more please call Hazel on 01264 405543.
Aster Steering Group - run by community involvement
Residents from Testway, Sarsen and Flourish (other parts of the Aster Group) meet together four times a year to talk about how each landlord works and how it can do things better. This is called the Aster Steering Group, (ASG). People on the ASG group talk with other tenants, in their areas, to get their views and to talk about any concerns they have about our services.
Bought the lease on one of our houses or flats? - run by private sector leasing
As well as all the things listed on this page why not come along to one of groups specially for things that affect leaseholders? For more information please call Allison on 01264 405525.
Design Panel - run by development
Customers get involved in the design of our new developments. They look at our plans for new sites and how they're built to make sure we get it right for the people who will live in them. To find out more, ring our development team on 01264 405598.
How we choose our staff - run by community involvement
If you’d like to know more about this and help us choose our staff, give Nicki a ring on 01264 405585 to find out more about our interview and selection panel.
Income Recovery Focus Group - run by income recovery
This isn't a group of residents who just talk about money. Because of what they told us, we've changed the phone system for the income recovery team and now they’re not constantly engaged anymore! To helps us make changes to suit you better why not join this group. Call Hazel on 01264 405543.
Mystery shopping - run by community involvement
If you like making sure things are done properly, then why not become a mystery shopper? You’ll check our services over the phone, or in person, and let us know how we’ve got on. We’ll give you everything you need to do it, and support you all the way.
- run by neighbourhood
Ever get fed up with the way your neighbourhood looks and would like to know how you can make it better? There are two ways you can make a difference.
Neighbourhood inspections: why not join one of our neighbourhood officers when they walk around our neighbourhoods checking that everything's OK? You can point things out to us and see what we look for when we walk around the neighbourhoods.
Click the links below to find out when the next inspections are where you live: dates for your diary
Or Community Pride may be the group for you. This is a group for residents who want to keep where they live looking tip top. They let us know about things they come across when they're out and about. Their motto is 'if you see it, say it'. We give them forms to fill in which they send to us to sort out.
If you'd like to know more about either of these, call us on 01264 405610
Talkback - run by community involvement
If you don’t have much time but still want to tell us what you think, then put your name up for Talkback. You tell us the best way to get in touch with you. We’ll be in touch when we want to know what you think about things. Email, post or by phone, whichever way you choose, we’ll make sure we listen to you.
Readers’ Panel - run by PR
You tell us what you think about what we print! If you’ve got any ideas for your Together magazine then call Debbie on 01264 405523.
Resident training - run by community involvement
Would you like to have more confidence?
We have lots of different courses that can help you become more confident and help you with presentation skills. This may help you get a job or change your job if you're stuck in a rut. Why not take a look at our training programme for this year? Click here:
Want to know more about Testway and find out what a housing association does?
If you'd like to know more about what we do and how we work, we can offer you many other useful training courses. You'll be helping us get better at what we do and, at the same time, give you the chance to use what you've learnt.
Supported Housing Focus Group - run by supported housing
If you’re one of our older customers and have visits from a support advisor, then you can choose a way to get involved – there’s a few things we need to hear about from time to time, so you chose and we’ll be in contact with you. To find out more contact our support team on 01264 405622.
Testway 7s - run by community involvement
If you’ve got youngsters with energy to burn, then why not send them to a Testway 7s activity? It’s FREE and they’ll get to try anything from rugby to boxing to fishing.
Call Lisa on 01264 405670.
Tenants' Forum - run by community involvement
This is a group of people who represent all of our customers. They have a formal meeting each month to hear about and shape everything we do at Testway. If you want to know more call us on 01264 405670.
Tenant Inspectors - run by community involvement
Would you like to check we're doing what we should be doing? Last year some of our trained tenant inspectors improved the look of our garden areas, checked how we choose our staff and are now getting ready to check other organisations. Why not come and join them? Just give Nicki a call on 01264 405585 to find out more.
Testway Transform (Testway's charity) - run by PR
If you’re a member of a local group that does things for the community why not give Paula a ring to see if you can get some sponsorship from us? Ring Paula on 01264 405552 or click this link: Testway Transform
Think BIG! - managed by PR
If you’ve got a great idea for a way for Testway to improve its services to you then click this link and let us know: Think BIG
We’re ready and waiting.
Volunteering - run by community involvement
If you give us your time, we’ll give you ours! If you fancy helping out in your spare time, then why not volunteer? You could be lending a hand on our fun days, or at our Twice as Nice project. This is a great way to meet new friends and learn new things along the way. We’re there, every step of the way, to support you.
Younger People's Forum - run by community involvement
Our most recent survey told us that younger residents weren't as happy as our older residents with what we're doing. So, if you're one of our younger customers, tell us what matters to you and we'll try and put this right.
If you’d like to know the many ways you can help us, get in touch with Lisa on 01264 405670.