The mission for the Aster Group is: To be a leading provider of high quality, affordable homes and services and to help create thriving and successful communities.
Vision: Passion for excellence, pride in performance
Testway is part of the Aster Group and below is the Aster Customer Charter that we follow.
Aster Group Customer Charter
What you feel counts, what we do matters
Here's what we'll do:
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Welcome what you say and let you know what we are going to do
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Treat you with respect and be sensitive to your needs
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Be honest and keep our promises
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Say "sorry" when we make a mistake and work with you to get it right
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Offer different ways to get in touch with us and be quick to help
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Make sure that all our services give you value for money
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Keep your personal information safe
We recognise that excellent customer care matters most
To give you a great service:
And click here to see our leaflet about customer care: How we look after our customers
You may also want to look at the Tenants Services Authorities Regulatory Framework which gives you information about your rights as a resident.
If you'd like to know more about our customer charter, please ring 01264 405686.