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THIS
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Your home - tenant information
1. Useful information
Background to Testway Housing
Structure and board of management
How to get in touch with Testway Housing
Other useful numbers / agencies
2. Our service to you
Customer Charter
Service standards
Equality and diversity
Complaints - tell us if we're getting it wrong
Improving your home
Data protection
Information leaflets
Application forms online
Performance statistics
Customer magazines
THIS (Testway Housing Incentive Scheme)
Learning with Testway
How customers can get involved
Think BIG - tell us your ideas to help us get better
3. Your tenancy
Harassment
Anti-social behaviour
Landscaping and gardens
Rubbish and litter
Pets
Car parking and repairs
Garages
Lodgers
Living in a flat
Running a business
Starter tenancy agreement
4. Your rent
How rents and service charges are set
How you can pay your rent
Rent arrears (you owe us money for rent)
Money and benefit advice
5. Repairs
Report a repair online
Repairs handbook
Repairs emergency information
Other ways to report a repair
Who does what repair? You or us?
Priority action list
How long it takes
What you can expect from us
6. Looking after your home
Handy hints
Baths and basins
Doors and locks
Drains and wastes
Electrics
Floors and stairs
Gardens
Gutters
Heating
Kitchen
Pipes and taps
Roofs
Toilets
Walls and ceilings
Windows
7. Moving
Giving notice
Transfers and exchanges
Home ownership
Looking for housing
Right to buy
Legal rights
Getting a home ready
8. Help at home
Things we can do to help you stay in your home
9. Leaseholders
Leaseholder information
10. The Library
How we do things (our policies)
How we plan to do things (our strategies)
Our leaflets
Handbooks
Residents magazines
Annual reports
Service standards
Business newsletters
Business plans
Aster's Corporate Strategy