Your home - tenant information

1. Useful information

• Background to Testway Housing

• Structure and board of management

• How to get in touch with Testway Housing

• Other useful numbers / agencies

2. Our service to you

• Customer Charter

• Service standards

• Equality and diversity

• Complaints - tell us if we're getting it wrong

• Improving your home

• Data protection

• Information leaflets

• Application forms online

• Performance statistics

• Customer magazines

• THIS (Testway Housing Incentive Scheme) 
  Learning with Testway 

• How customers can get involved

• Think BIG - tell us your ideas to help us get better

3. Your tenancy  

• Harassment

• Anti-social behaviour

• Landscaping and gardens

• Rubbish and litter

• Pets

• Car parking and repairs

• Garages

• Lodgers

• Living in a flat

• Running a business

• Starter tenancy agreement

4. Your rent

• How rents and service charges are set

• How you can pay your rent

• Rent arrears (you owe us money for rent)

• Money and benefit advice